Terms of Service

Effective: 8/3/2026

1. About these terms

These Terms of Service govern access to and use of WriteWiseCoach, including its websites, applications, writing tools, artificial-intelligence-assisted feedback, reports and related services (the “Service”).

WriteWiseCoach is operated by AI Innovation Global Pty Ltd, ABN [ABN — to be added], of [registered address — to be added] (“WriteWiseCoach”, “we”, “us” or “our”).

These terms apply to:

a school, tutoring centre, business or other organisation that acquires or administers the Service (the “Customer”);
teachers, tutors, administrators, parents and carers authorised to use the Service; and
students who use the Service through an authorised account.

Each person who accesses the Service is a “User”.

An order form, subscription confirmation, pilot agreement or other written agreement accepted by the Customer is an “Order Form”. These terms and each applicable Order Form together form the “Agreement”.

If an Order Form expressly conflicts with these terms, the Order Form prevails to the extent of the conflict.

2. Acceptance and authority

By entering into an Order Form, creating an account or using the Service, the Customer and each adult User agree to be bound by the applicable parts of this Agreement.

A person accepting this Agreement on behalf of a Customer represents that they are authorised to bind that Customer.

A User must not create or use an account unless they are authorised by the Customer or account administrator responsible for that account.

Students under 18

Students under 18 may use the Service only through an account authorised by the relevant Customer and, where required by applicable law or the Customer’s policies, with the involvement or permission of a parent, guardian or authorised carer.

WriteWiseCoach may consider whether a young person has sufficient maturity and understanding to make particular privacy or account decisions. Where the young person does not have sufficient capacity, an authorised parent, guardian or other representative may need to make those decisions.

A student is not required to assume payment obligations, provide an indemnity or represent that they can enter into a commercial contract merely by using an account provided by a school or tutoring centre.

3. The Service

WriteWiseCoach provides tools intended to assist with writing practice, formative assessment, educational feedback and progress monitoring.

The features included in a Customer’s subscription are described in the applicable Order Form or product documentation.

We may improve or modify the Service from time to time. We will not materially reduce paid core functionality during a current subscription term without:

giving the Customer reasonable prior notice;
providing substantially equivalent functionality where reasonably possible; or
allowing the Customer to terminate the affected Service and receive a pro-rata refund of prepaid fees for the unused period.

We may temporarily interrupt the Service for maintenance, security work or circumstances outside our reasonable control. Where practical, we will provide advance notice of planned maintenance that is likely to cause a material interruption.

Any specific availability commitment or service level applies only if it is stated in an Order Form or service-level agreement.

4. Accounts and security

Users must:

provide accurate account information;
keep login credentials confidential;
use only their own account;
promptly report suspected unauthorised access; and
comply with reasonable authentication and security requirements.

Customers are responsible for assigning appropriate account roles, maintaining an accurate list of authorised Users and promptly disabling accounts that should no longer have access.

The Customer must notify us promptly if it becomes aware of an account compromise, unauthorised disclosure or other security incident involving the Service.

We may require a password reset, multi-factor authentication or other reasonable security measure where necessary to protect the Service or its Users.

5. Account roles and access

Access is designed to be limited according to the User’s organisation, role and authorised relationships.

Subject to the Customer’s configuration:

students may access their own work and feedback;
parents and carers may access information for students properly linked to their accounts;
teachers and tutors may access information for assigned students or classes;
Customer administrators may administer Users and access information within their organisation; and
authorised WriteWiseCoach personnel may access Customer information only where reasonably necessary to provide support, maintain security, investigate an incident, comply with law or perform another purpose authorised by the Customer.

Administrative access by WriteWiseCoach personnel is restricted to authorised personnel and is subject to access controls and audit logging.

Role-based controls reduce unauthorised access risk but do not remove the Customer’s responsibility to configure accounts and relationships correctly.

6. Acceptable use

A User must not use the Service to:

submit, create, distribute or request unlawful content;
bully, harass, threaten, exploit or impersonate another person;
submit content that infringes intellectual-property, privacy, confidentiality or other rights;
attempt to access another User’s account, writing, reports or personal information without authorisation;
circumvent account permissions, security controls, safety systems, usage limits or content restrictions;
introduce malware, harmful code or material intended to disrupt the Service;
scrape, copy or systematically extract the Service, its datasets or other Users’ content;
probe, scan or test the vulnerability of the Service without our written permission;
reverse engineer or attempt to derive source code, models, prompts or non-public system components, except to the extent such a restriction is prohibited by law;
use automated means to create accounts or generate excessive traffic;
use AI functionality to deceive a teacher, school or assessment body about the authorship of assessed work;
submit work under another person’s name;
use the Service to make high-impact decisions about a person without appropriate human review; or
use the Service in a way that materially interferes with another User or our ability to provide the Service.

Users should not include unnecessary personal, confidential or sensitive information in writing submissions.

A Customer must take reasonable steps to ensure that its Users understand and comply with these requirements.

7. Academic integrity

WriteWiseCoach is intended to support learning, revision and formative feedback. It must not be used to conceal plagiarism, misrepresent authorship or bypass a school’s assessment rules.

Schools, tutoring centres and teachers remain responsible for establishing and communicating their academic-integrity requirements.

WriteWiseCoach does not determine whether a particular use is permitted under a school’s assessment policy. Users should ask the relevant teacher or institution where they are uncertain.

8. Artificial-intelligence-generated feedback

Some features use automated systems and third-party artificial-intelligence services to analyse writing and produce feedback, assessments or reports.

AI-generated output:

may be incomplete, inaccurate, inconsistent or inappropriate;
may not identify every writing, factual, safety or academic-integrity issue;
is not guaranteed to be unique;
should not be treated as professional, legal, medical or psychological advice; and
is not a substitute for the professional judgement of a qualified teacher or tutor.

Where available, reports may display confidence information or identify responses for teacher moderation. A confidence indicator is an aid and does not guarantee that an output is correct.

Customers must ensure that an appropriately qualified person reviews AI-generated material before using it for a significant educational, disciplinary, enrolment or other decision affecting a student.

WriteWiseCoach does not authorise Customers to make final decisions concerning a student’s formal grade, discipline, enrolment, educational eligibility or access to services solely on the basis of an AI-generated output.

Further information is available in our AI Transparency Notice.

9. Customer responsibilities

The Customer is responsible for:

determining whether the Service is suitable for its intended educational use;
obtaining internal approvals and permissions required to use the Service;
configuring accounts, classes, permissions and linked relationships accurately;
providing appropriate instructions and supervision to Users;
ensuring that its use complies with applicable education, safeguarding, privacy, employment and recordkeeping requirements;
responding appropriately to welfare, child-safety or academic-integrity concerns that arise through its use of the Service;
maintaining its own copies of any records it is legally required to preserve; and
ensuring that information it provides to WriteWiseCoach was collected and disclosed lawfully.

The Customer must not represent that WriteWiseCoach has approved a formal grade, disciplinary decision or professional assessment unless we have expressly agreed to that representation in writing.

10. Customer content

“Customer Content” means writing, prompts, files, comments, account information and other material submitted to the Service by or for the Customer or its Users. It does not include WriteWiseCoach software, templates, system documentation or aggregated and de-identified information.

As between the parties, the Customer or relevant User retains ownership of Customer Content and any intellectual-property rights in it.

The Customer grants WriteWiseCoach a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, display and otherwise use Customer Content only as reasonably necessary to:

provide and secure the Service;
produce requested feedback and reports;
provide support;
prevent misuse;
comply with law; and
perform other activities permitted by the Privacy Policy and applicable Order Form.

This licence ends when the relevant Customer Content is deleted from our active systems, except to the extent that limited copies remain in backups, security records or records we are legally permitted or required to retain.

The Customer represents that it has the rights and authority reasonably necessary for WriteWiseCoach to process Customer Content as contemplated by the Agreement.

11. AI training and product improvement

WriteWiseCoach does not use identifiable student writing to train a general-purpose AI model unless separate, express and informed permission has been obtained for that specific activity.

Our use of AI providers, including applicable provider retention and model-training settings, is described in the Privacy Policy and AI Transparency Notice.

We may use aggregated or appropriately de-identified information to understand Service performance, measure usage and improve the Service, provided the information is not reasonably capable of identifying a User.

12. WriteWiseCoach intellectual property

WriteWiseCoach and its licensors own all rights in the Service and associated materials, including its software, interface, branding, documentation, templates, system prompts, workflows and underlying technology.

During the subscription term, we grant the Customer and its authorised Users a limited, non-exclusive, non-transferable and revocable right to access and use the Service for the Customer’s internal educational purposes, subject to the Agreement.

No ownership in the Service is transferred to the Customer or a User.

Subject to third-party rights and applicable law, the Customer may use and reproduce feedback and reports generated for its Users for the Customer’s educational and administrative purposes.

Because automated systems may produce similar material for different Users, WriteWiseCoach does not represent that AI-generated output will be unique or that substantially similar output will not be generated for someone else.

13. Feedback about the Service

A User may provide suggestions or feedback about the Service.

We may use that feedback without restriction or payment, provided we do not publicly identify the User or Customer as the source without permission.

This section does not give us ownership of student writing or other Customer Content.

14. Privacy and data handling

We handle personal information as described in our Privacy Policy, relevant collection notices and, where applicable, a data-processing or school services agreement.

The Customer acknowledges that operating the Service may require WriteWiseCoach and its service providers to process personal information in Australia and in the overseas locations disclosed in the Privacy Policy. A current list is available on our Subprocessors page.

Where the Customer reasonably requires a data-processing schedule, security schedule or subprocessor list, the parties may incorporate that document into the relevant Order Form.

If these terms conflict with an agreed data-processing schedule concerning the handling of personal information, the data-processing schedule prevails for that issue.

15. Confidentiality

Each party may receive non-public information of the other party that is identified as confidential or that a reasonable person would understand to be confidential.

The receiving party must:

use confidential information only to perform or receive the Service;
protect it using at least reasonable care; and
disclose it only to personnel, advisers and service providers who need it for that purpose and are subject to appropriate confidentiality obligations.

These obligations do not apply to information that the receiving party can demonstrate:

is or becomes public without breach of the Agreement;
was already lawfully known without a duty of confidentiality;
is independently developed without use of the other party’s confidential information; or
is lawfully received from another source without a duty of confidentiality.

A party may disclose confidential information where required by law, after giving notice where legally permitted.

16. Third-party services

The Service may rely on or integrate with third-party hosting, storage, authentication, communication or AI services.

We are responsible for selecting and managing our service providers consistently with our contractual and legal obligations. However, third-party services may experience outages or changes outside our reasonable control.

A Customer’s optional use of a third-party integration may also be subject to that third party’s terms. The Customer is responsible for enabling and configuring optional integrations it chooses to use.

17. Fees and payment

Fees, billing periods, included usage and payment terms are stated in the applicable Order Form.

Unless otherwise stated:

fees are in Australian dollars;
fees exclude GST;
valid invoices are payable within 30 days;
the Customer must pay applicable GST in addition to the stated fees; and
the Customer must notify us of a genuinely disputed invoice within 14 days, identifying the disputed amount and reasons.

We will not automatically renew a paid subscription unless the renewal arrangement, renewal period, applicable pricing method and cancellation process are clearly disclosed before the Customer agrees to the renewal.

Before suspending the Service for non-payment, we will ordinarily provide written notice and at least 10 business days to remedy the non-payment. This does not apply where payment fraud or misuse is reasonably suspected.

18. Trials and pilots

A trial or pilot may be subject to usage, duration, feature or User limits stated in the relevant offer or Order Form.

Unless otherwise stated, either party may end a free trial or pilot on written notice.

Trial and pilot functionality may differ from generally available paid functionality. Any material evaluation criteria, data handling arrangements and post-pilot deletion or migration requirements should be documented in the pilot Order Form.

19. Suspension

We may suspend an account or affected part of the Service where reasonably necessary to:

address a material breach of the Agreement;
prevent or investigate a security incident;
protect a child or another person from a credible risk of harm;
prevent unlawful activity;
protect the Service or other Users;
comply with a legal requirement; or
address overdue undisputed fees after the notice period in section 17.

Where practical, we will:

give the Customer notice;
limit the suspension to the affected User, account or function;
explain the general reason for the suspension; and
restore access promptly after the issue is resolved.

Immediate suspension may occur where delay would create a material security, legal or safety risk.

Suspension does not permit us to withhold Customer Content permanently or avoid any refund or remedy required by law.

20. Term and renewal

The Agreement begins when the Customer accepts an Order Form or first receives access to a paid Service and continues for the term stated in the Order Form.

A fixed term does not automatically renew unless the Order Form expressly states:

that renewal is automatic;
the renewal period;
how renewal pricing will be determined;
the date by which cancellation must be given; and
how the Customer may cancel.

Where a subscription renews automatically, we will provide a renewal reminder at least 30 days before the cancellation deadline where reasonably practicable.

21. Termination

Either party may terminate the Agreement:

if the other party materially breaches it and does not remedy the breach within 30 days after written notice;
immediately if the other party becomes insolvent, ceases business or cannot legally perform the Agreement; or
as otherwise stated in an Order Form.

The Customer may terminate for convenience on 30 days’ written notice, subject to any committed fixed term stated in the Order Form.

WriteWiseCoach may terminate for convenience on at least 60 days’ written notice. If we do so during a prepaid fixed term, we will refund the unused portion of prepaid fees, unless the termination results from the Customer’s breach.

Nothing in this section limits a termination or cancellation right available under the Australian Consumer Law or another applicable law.

22. Effect of termination and data return

When the Agreement ends:

Users’ rights to access the Service end;
each party must pay amounts properly due up to the termination date;
the Customer may request an export of available Customer Content during the subscription term and for 30 days after termination; and
sections intended by their nature to continue — including confidentiality, intellectual property, accrued payment obligations, liability and dispute provisions — remain in effect.

Subject to the Privacy Policy, applicable law and any agreed data schedule, we will delete or de-identify Customer Content from active systems within 30 days after the applicable export period expires.

Residual copies may remain temporarily in encrypted backups until overwritten through the ordinary backup cycle, which is currently up to 30 days.

We may retain limited security, consent, billing, dispute and audit records for as long as reasonably necessary for the documented purpose or as required by law, as described in the Privacy Policy.

Deletion does not apply to information that has already been aggregated or permanently de-identified.

23. Consumer guarantees

Certain statutory rights, warranties, guarantees and remedies may apply to the Service, including under the Australian Consumer Law. These rights cannot be excluded, restricted or modified where the law does not permit that exclusion, restriction or modification.

Nothing in the Agreement is intended to exclude, restrict or modify:

a consumer guarantee;
a right or remedy for breach of a consumer guarantee; or
any other right or remedy that cannot lawfully be excluded.

Where the Australian Consumer Law permits liability for a failure to comply with a consumer guarantee relating to services to be limited, our liability is limited, at our option, to:

supplying the affected services again; or
paying the reasonable cost of having the affected services supplied again.

This limitation does not apply where it would be unlawful or where the relevant services are ordinarily acquired for personal, domestic or household use or consumption and the law does not permit the limitation.

24. Warranties and disclaimers

We warrant that we will provide the Service with due care and skill and substantially in accordance with the applicable Order Form.

Except for rights and warranties that cannot lawfully be excluded, we do not warrant that:

the Service will be uninterrupted or error-free;
every defect will be corrected immediately;
AI-generated feedback will always be accurate or suitable for a particular assessment;
the Service will identify every instance of plagiarism, harmful content or academic misconduct; or
use of the Service will produce a particular educational result.

The Customer is responsible for evaluating whether outputs are suitable for its intended use and for applying appropriate professional and human review.

25. Liability

This section is subject to section 23 and does not exclude liability that cannot lawfully be excluded.

Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except to the extent that such loss:

forms part of a third-party claim covered by an indemnity;
results from a breach of confidentiality, privacy or intellectual-property obligations; or
cannot lawfully be excluded.

Subject to the exclusions below, each party’s aggregate liability arising from or in connection with the Agreement is limited to the fees paid or payable for the affected Service during the 12 months immediately preceding the event giving rise to the claim.

The liability cap does not apply to:

fraud or fraudulent misrepresentation;
wilful misconduct;
death or personal injury caused by negligence;
infringement or misappropriation of the other party’s intellectual-property rights;
a breach of confidentiality or applicable privacy and data-security obligations;
the Customer’s obligation to pay properly due fees; or
liability that cannot lawfully be limited.

Each party must take reasonable steps to mitigate its loss.

26. Customer indemnity

The Customer indemnifies WriteWiseCoach against a third-party claim to the extent it arises directly from:

Customer Content that unlawfully infringes the third party’s rights;
the Customer’s unlawful use of the Service;
the Customer’s material breach of section 6; or
a representation or commitment made by the Customer about the Service without our authority.

The indemnity does not apply to the extent that the claim was caused or contributed to by WriteWiseCoach’s breach, negligence, wilful misconduct or unauthorised modification of Customer Content.

WriteWiseCoach must:

notify the Customer promptly of the claim;
allow the Customer reasonable control of the defence and settlement; and
provide reasonable assistance at the Customer’s cost.

The Customer must not settle a claim in a manner that admits fault by, imposes an obligation on, or materially affects WriteWiseCoach without our prior written consent, which must not be unreasonably withheld.

An individual student, parent or teacher does not personally provide this indemnity merely by using an account supplied by a Customer.

27. Changes to these terms

We may update these terms to reflect:

changes in law;
security or safety requirements;
new or modified Service functionality; or
reasonable changes to our business practices.

We will give the Customer at least 30 days’ notice of a change that materially reduces the Customer’s rights or increases its obligations during a current subscription term, unless an earlier change is reasonably necessary to address an urgent legal or security issue.

A material adverse change will not apply retrospectively.

If the Customer reasonably objects to a material adverse change, it may notify us before the change takes effect. The parties will attempt to resolve the concern. If they cannot, the Customer may terminate the affected Service and receive a pro-rata refund of unused prepaid fees.

Minor, beneficial or legally required changes may take effect when published or on the date stated in the notice.

28. Complaints and disputes

A party must first attempt to resolve a dispute by giving the other party written notice describing the issue and the requested resolution.

A representative of each party with authority to resolve the dispute must attempt in good faith to resolve it within 20 business days.

If the dispute is not resolved, either party may propose mediation through the Australian Disputes Centre (or another agreed mediator) before commencing court proceedings.

This section does not prevent a party from:

seeking urgent interlocutory or injunctive relief;
exercising a statutory right;
reporting a concern to a regulator; or
commencing proceedings where a limitation period is about to expire.

Users may also raise privacy complaints through the process described in the Privacy Policy.

29. Notices

Formal notices under the Agreement must be sent:

to WriteWiseCoach at info@aiglobe.com.au; and
to the Customer at the billing or administrative email address recorded in its account or Order Form.

A notice sent by email is taken to have been received on the next business day after sending, unless the sender receives a delivery-failure notification.

Operational, security and product notices may also be provided through the Service.

30. General terms

Assignment

Neither party may assign the Agreement without the other party’s prior written consent, which must not be unreasonably withheld.

Either party may assign the Agreement as part of a genuine corporate restructure, merger or sale of substantially all of the relevant business, provided the assignee can perform the assigning party’s obligations and the assignment does not materially reduce the other party’s rights.

Subcontracting

WriteWiseCoach may use subcontractors and service providers to perform parts of the Service. We remain responsible for our obligations under the Agreement.

Force majeure

Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations. The affected party must take reasonable steps to reduce the impact and resume performance.

If a material force-majeure interruption continues for more than 60 days, either party may terminate the affected Service. The Customer will receive a pro-rata refund of prepaid fees for the period after termination.

No waiver

A failure or delay in exercising a right is not a waiver of that right.

Severability

If a provision is invalid or unenforceable, it is to be read down to the minimum extent necessary. If it cannot be read down, it is severed without affecting the remaining provisions.

Entire agreement

The Agreement is the entire agreement concerning the Service and replaces earlier discussions or representations concerning its subject matter. This does not exclude liability for fraud or misleading or deceptive conduct.

Relationship

The parties are independent contractors. The Agreement does not create an employment, agency, partnership or fiduciary relationship.

Governing law

The Agreement is governed by the laws of New South Wales, Australia.

Subject to any applicable statutory rights, the courts of New South Wales and the Commonwealth courts with jurisdiction have non-exclusive jurisdiction.

31. Contact

AI Innovation Global Pty Ltd (trading as WriteWiseCoach)
ABN: [ABN — to be added]
Email: info@aiglobe.com.au